Level 1 IT Technician
Office: Long Island City, NY (daily travel to client sites in NYC required)
Company: TEC Building Systems LLC | tecsystemsnyc.com
Salary range: $55,000 – $65,000
Reports to: Basim Sharhan, IT Manager
Recruiter: Kate Lewis, People Ops Program Manager
Please apply on LinkedIn and send resume and cover letter to klewis@tec-system.com
OVERVIEW
TEC Building Systems is seeking a Level 1 IT Technician to join our growing team. In this role, you’ll design, maintain, and troubleshoot the hardware and software of our customers’ building management systems. You’ll provide technical support both in-house and on-site, perform upgrades and preventive maintenance, and assist with training non-technical staff in troubleshooting techniques.
This position requires daily travel to client sites throughout New York. Applicants must hold a valid driver’s license.
RESPONSIBILITIES
- Perform preventative maintenance on servers and workstations at customer sites
- Install and configure desktop and laptop computers, peripherals, and related hardware
- Integrate devices into network environments and test software applications
- Provide Tier 1 hardware and software support for Windows devices
- Deliver on-site technical support and ensure client satisfaction during deployments
- Document all work assignments, resolutions, and client approvals
- Provide help desk support: problem determination, documentation, diagnostics, resolution, and ticket escalation
- Troubleshoot hardware, software, and connectivity issues for end users
- Support users with MS Office, antivirus tools, mobile devices, and peripherals
- Use remote desktop software to resolve issues or walk clients through solutions
- Act as a liaison between customers and internal IT staff for accurate problem interpretation
- Maintain accurate ticketing and reporting in the help desk system
QUALIFICATIONS
Required:
- Experience: Minimum 1+ year of frontline IT support (help desk, service desk, or equivalent).
- Customer Service: Strong interpersonal, customer service, and follow-up skills with a focus on user satisfaction.
- Communication: Excellent written and verbal communication, including the ability to explain technical concepts to non-technical users.
- Work Style: Self-motivated, reliable, and able to work independently while managing multiple priorities.
- Operating Systems: Hands-on troubleshooting experience with Microsoft Windows 10 and Windows 11; familiarity with Windows Server 2016/2019.
- Software & Applications: Proficiency with Microsoft 365/Office 365 suite, endpoint security/antivirus tools, and common business applications.
- Hardware & Peripherals: Experience supporting desktops, laptops, printers, scanners, and mobile devices (iOS/Android).
- Networking: Basic understanding of TCP/IP, DNS, DHCP, and VPN concepts.
- Documentation: Strong documentation, ticketing, and research skills; experience with ITSM platforms (e.g., ConnectWise, ServiceNow, or similar) is a plus.
- Licensing & Compliance: Awareness of data security, acceptable use, and basic IT compliance practices.
- Other: Valid driver’s license and ability to travel daily within the New York metropolitan area.
Preferred (Nice to Have):
- CompTIA A+, Network+, or equivalent certification.
- Exposure to Active Directory (user accounts, password resets, group membership).
- Experience with remote support tools (TeamViewer, AnyDesk, RDP, etc.).
- Familiarity with basic IT asset management and inventory tracking.
WHY JOIN TEC?
Since 1981, TEC Building Systems has been a trusted leader in building automation. Based in Long Island City, we design and deliver custom control solutions for New York’s most iconic projects. At TEC, you’ll join a collaborative, future-focused team with opportunities for growth, training, and long-term career development.
