Overview

The IT System Administrator provides advanced technical support, system administration, and infrastructure maintenance to ensure a stable and secure technology environment. This role deploys, configures, and supports Microsoft operating systems, applications, networking, telephony, and facility IT infrastructure. The ideal candidate can troubleshoot complex issues, support end-users, maintain system security, and contribute to IT projects with minimal oversight.

Required Experience

4+ years experience across IT Service Desk, desktop, network, and server support.
3–5 years system administration experience or equivalent hands-on training.
Advanced troubleshooting skills for desktop and server environments.
Experience with Microsoft technologies including DNS, DHCP, Active Directory, group policy, Exchange, and Windows OS.
Experience with virtualization and cloud-based environments preferred.
Familiarity with networking concepts and Microsoft application suites.
Project management experience.
Manufacturing support experience preferred.

Education

Bachelor’s Degree preferred; equivalent experience accepted.
Eight or more years of relevant experience may be considered in lieu of degree.

Physical & Work Requirements

On-site role in a typical office or manufacturing support environment.

Key Responsibilities

End User Support

Provide advanced desktop, software, and peripheral support.
Administer and maintain networking, telephony, email systems, file/print services, and remote access tools.
Support Microsoft Office and VPN remote access.
Provide primary and secondary support for site-specific business applications.
Monitor system performance, capacity, and security.

Infrastructure Administration

Support and troubleshoot network and telecom infrastructure.
Manage Active Directory, group policies, and Microsoft Exchange Server.
Maintain system security, patches, and antivirus protections.
Install, maintain, and support Windows operating systems, software, and updates.
Administer domains, domain controllers, SCCM/Intune deployments, backup solutions, and virtual/physical servers.
Troubleshoot cloud infrastructure environments such as Azure or AWS.

Leadership & Projects

Participate in on-call support rotation.
Train end-users and junior IT staff.
Support IT planning, research, and evaluation of new hardware/software.
Manage IT projects, quotes, and purchasing workflows.
Lead small initiatives and mentor team members.

Skills & Competencies

Strong problem-solving, analytical, and technical troubleshooting skills.
Ability to resolve business issues through IT solutions.
Strong communication, customer service, and listening skills.
Ability to train and mentor others.
Adaptability and initiative in fast-changing environments.
Ability to influence decision making and provide innovative solutions.

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