Payrate: $37.00 - $38.00/hr.
Summary:
The onsite support individual is a detail-oriented, tech-savvy professional who thrives on troubleshooting and delivering exceptional support for the Component Business Unit.
Responsibilities:
- Technical Support & Troubleshooting
- Analyze and resolve user incidents and service requests.
- Install, deploy, maintain, and administer computer networks and related computer environments including application software, desktops, laptops, printers, scanners, and other peripherals.
- Provide support via phone, chat, or in-person—whatever the situation calls for.
- Perform system updates, including Microsoft security patches and antivirus definitions.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Perform data backups and disaster recovery operations.
- Partner with Segment CISO on Cybersecurity concerns and vulnerabilities.
- Incident Management & Documentation
- Track and manage tickets using internal or client ticketing systems.
- Maintain service level agreements (SLAs) through timely and effective resolution.
- Create and update knowledge base articles and user documentation.
- Write clear procedures and instructional materials to support self-service.
- Collaboration & Communication
- Coordinate with third-party vendors and service technicians.
- Meet with users to understand and resolve recurring issues.
- Communicate technical solutions in a user-friendly manner.
- Provide shop floor Level 1 LAN and WLAN network support, machine control support and digital display support
- Maintain and administer computer networks and related computing environments
- Perform data backups, Windows patching and disaster recovery operations
- Perform firewall access administration
- Provide server support
- Perform security risk mitigation
- Work closely with Manufacturing and Facilities engineering staff
- Collaborate with team members
- Partnering with Segment CISO on Cybersecurity concerns and vulnerabilities
Qualifications:- 2-4 years’ experience required
- Associates and Bachelor’s degree preferred but not required.
Preferred Qualifications:- 3-5 years of network experience required (demonstrated experience of basic network skills, ping machines, checking network cables).
- Good verbal and written communication skills, problem solving skills, customer service and interpersonal skills are required.
- Candidate must have the ability to work independently and manage their time as well as being a collaborative team member.
- Candidate must display ability to identify, interpret and evaluate system and network requirements.
- Strong ability to troubleshoot and make system changes as needed to resolve issues is a must.
- Basic ability to identify, interpret and evaluate system and network requirements.
- Basic knowledge of computer hardware and software.
Desired Skills:- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
- Basic ability to work independently and manage one’s time.
Pay Transparency: The typical base pay for this role across the U.S. is: $37.00 - $38.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting privacy@aditiconsulting.com.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy .
#AditiConsulting
# 25 - 24179
